Refunds on monthly billed services will not be given except in cases where Burning Diode is unable to provide agreed upon services in a timely manner. Monthly billed services must be cancelled at least five business days prior to the renewal date. Cancellation requests for dedicated servers, virtual servers and virtual private servers must be received no later than 23:59 UTC on the 20th of the month. Hourly billed virtual servers and virtual private servers may be cancelled at any time.
Refunds on services billed on cycles longer than one month will be offered on a prorated basis provided that cancellation requests are submitted at least 30 days before the desired cancellation date. Proration will be calculated as follows:
- The billing cycle of the package will be converted to a monthly cycle and all applicable cycle discounts removed
- The cost of the package will be re-calculated from the last renewal date or start date of the package, whichever is more recent until the cancellation date
- The new cost of the package will then be subtracted from any amount already paid on the package and the remainder refunded to the Customer
- In the event that the prorated cost exceeds the amount already paid for the package no refund will be given however no money will be due
All sales of non-returnable, non-resalable goods such as domain registrations and SSL certificates are final and no refunds will be issued.
No refunds on design services, SEO services, custom programming services, software licenses or other products/services will be issued.