Managed Server and Security

Features Plan A Plan B Plan C
Virus/Malware/Ransomware Protection
Malware Removal
Power Protection Up to 750VA Up to 1,500VA Up to 1,500VA
Offsite Data Backup 10GB per server/VM 50GB per server/VM 100GB per server/VM
Telephone/Email Support
Annual On-site maintenance
On-site Support 50% discount
Repairs 50% labor discount 50% labor discount 50% labor discount
One Time Setup $100 per server $100 per server $100 per server
Monthly Price for baremetal $50.00 $200.00 $225.00
Monthly for VM Host $25.00 $150.00 $150.00
Monthly for VM $25.00 $50.00 $75.00

Features Description

Managed End-Point Security

  • No charge for malware remediation
  • All devices on the network must be protected to qualify for no charge remediation

Managed Professional Grade Backup

  • 25GB per covered server
  • Backup space is pooled together and useable by any protected computers
  • Extra fee for additional backup space

Technical support

  • No charge for telephone, e-mail, remote or on-site technical support during business hours
  • Non-emergency on-site support/maintenance must be scheduled at least two business days in advance
  • Extra fee for out of business hours support (waived on premium plans)

Annual on-site maintenance

  • Includes cleaning and inspection
  • Includes installation of Microsoft, Java, Adobe and other free updates

Uninterruptable Power Supply

  • Network grade true sine wave
  • 120V AC, Minimum 750VA, Maximum 1,000VA dependent on server
  • Extra fee for special requirements 

On-site Troubleshooting

  • Includes hardware and software troubleshooting
  • Includes labor for minor repairs such as:
    • Cooling fan replacement
    • Power supply replacement
    • Memory replacement/upgrades
    • Peripheral card replacement
  • The cost of parts and data recovery not included
  • Extra fee for extensive repairs such as:
    • Hard drive replacement
    • Motherboard replacement
    • CPU replacement
    • Case and connector repairs
    • Operating System reload

Software support

  • Includes Burning Diode provided software
  • Includes Operating System
  • Includes customer provided software that is fully supported by the manufacturer
  • Extra fee for software not supported by the manufacturer